Return & Refund Policy
Effective Date: 17 Nov 2024
At YourBookSmart.com, we want you to be completely satisfied with your purchase. If you are not satisfied for any reason, we accept returns under the following conditions.
1. Eligibility for Returns
- Items must be returned within 30 days of delivery.
- Items must be in their original condition, unused, and in the original packaging.
- Certain items, such as clearance or personalized products, may be non-returnable. Any such exceptions will be noted in the product description.
2. Return Process
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To initiate a return:
- Contact us at vikramsharmaviks@gmail.com or +91 8929530103 to request a return authorization.
- Include your order number, the item(s) you wish to return, and the reason for the return.
- Once authorized, you will receive instructions on how to ship the item(s) back to us.
3. Refund Policy
- Refunds will be processed to the original payment method within 5-7 business days after the returned item is received and inspected.
- Shipping Charges Deduction: A flat shipping fee of $17.76 (for standard delivery) will be deducted from your refund, regardless of whether shipping was free or paid initially.
- If expedited or international shipping was used, additional shipping fees will be deducted based on the actual shipping cost incurred.
4. Non-Refundable Items
- Shipping fees are non-refundable.
- Any items returned without prior authorization or outside the return window may not qualify for a refund.
5. Exchanges
- We currently do not offer direct exchanges. If you wish to exchange an item, please follow the return process and place a new order for the desired item.
6. Damaged or Defective Items
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Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong item shipped, defective product).
8. Contact Us
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For any questions or concerns regarding your return, please reach out to us:
Email: [Insert Email Address]
Phone: [Insert Phone Number]